Refund policy

We want you to love your Need for Sleep pillow or blanket. If you don't, here's exactly how our guarantee works.

60-Night Risk-Free Trial

Every order comes with a 60-night trial starting from the date your order is delivered. If you're not satisfied within that window, you can return your item for a full refund of the product price.

How to Start a Return

Email hello@needforsleep.us with your order number and the reason for your return. We'll reply with return instructions and the address to send your item back to.

Please do not ship items back to us without contacting us first — returns sent without prior authorization may be delayed or not accepted.

Return Shipping

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect, in which case we cover the cost of return shipping.

Condition of Returned Items

Items should be returned in the condition they were used in during the trial — normal use is expected and fine, but items that are heavily soiled or damaged beyond normal wear may be subject to a partial refund.

Refund Timeline

Once we receive and inspect your return, we'll process your refund to your original payment method within 5-10 business days. Original shipping charges (if any were paid) are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, email us within 14 days of delivery with a photo of the issue and we'll arrange a free replacement or full refund, including return shipping.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Because orders are handed off to our shipping partner quickly, we can only guarantee a full cancellation before the order has shipped.

1-Year Warranty

Every product also comes with a 1-year warranty against manufacturing defects, starting from the delivery date. This covers things like seams failing, zippers breaking, or foam that loses its shape well outside of normal wear. It doesn't cover damage from misuse, normal wear and tear after extended use, or issues caused by not following the care instructions.

To make a warranty claim, email hello@needforsleep.us with your order number and photos of the issue. If we confirm a manufacturing defect, we'll send a free replacement or issue a refund, at our discretion.